Thinksocially LLC · Washington, DC
- Support cloud and on-premises infrastructure for multiple MSP client environments across Microsoft 365, Azure, Entra ID, Intune, Active Directory, and Cisco Meraki, managing ~250 endpoints including servers and workstations.
- Administer Entra ID and Active Directory — users, groups, MFA, SSO, Conditional Access, access controls, and identity troubleshooting to improve account governance and reduce access risk.
- Deploy and manage applications through Microsoft Intune (app packaging, assignment targeting, security baselines, compliance policies), reducing manual installations and accelerating end-user app deployment by 80%.
- Administer Microsoft 365 across multiple organizations: account provisioning, licensing, mailbox support, security settings, and user access management.
- Deploy and maintain Cisco Meraki firewalls, switches, and WAPs — including VLANs, VPN, site-to-site VPN, DNS/DHCP, and network troubleshooting.
- Manage endpoint provisioning and MDM enrollment for Windows and macOS to support secure onboarding, policy compliance, and consistent device configuration.
- Support SOC 2 and ISO 27001 compliance readiness by implementing security controls, maintaining technical documentation, and assisting with audit preparation.
- Resolve system, network, endpoint, identity, and cloud issues maintaining a consistent response time within 30 minutes to minimize downtime.
- Create and maintain SOPs, knowledge base articles, and troubleshooting workflows using AI-assisted documentation tools, improving team efficiency by ~30%.
Selected clients: Washington Spirit · UFCW Local 400 · Fi Consulting · The Clearing · On Demand Inc.