IT Systems & Cloud Administrator with hands-on experience supporting cloud and on-premises infrastructure in MSP environments. Skilled in Microsoft Entra ID, Microsoft 365, Intune, Active Directory, Cisco Meraki, endpoint management, access control, and infrastructure troubleshooting. Strong record of improving support workflows, strengthening identity and endpoint security, and supporting SOC 2 and ISO 27001 readiness across client environments.
Projects
Azure Web Resume with CI/CD Deployment2026
Goal:
Built and deployed a personal web resume on Azure Static Web Apps using GitHub Actions CI/CD, custom DNS, and HTTPS. Configured automated deployments from GitHub and connected a custom domain to create a production-style cloud hosting workflow.
Built and deployed a production-style static resume website using Azure Static Web Apps, GitHub Actions CI/CD, and a custom Porkbun-managed domain with HTTPS.
Implemented a CI/CD pipeline through GitHub Actions to automate deployments after code commits to the main branch.
Configured custom domain mapping with HTTPS and validated DNS ownership through Azure Static Web Apps.
Resolved deployment pipeline errors by modifying Static Web Apps workflow settings, including static file deployment and build configuration.
Added Azure Application Insights with a dedicated Log Analytics Workspace to monitor page views, traffic, and client-side telemetry.
Windows Autopilot and Microsoft Intune Deployment Lab2026
Goal:
Configured and tested a Windows Autopilot deployment environment using Microsoft Intune and Microsoft Entra ID. Automated Windows device enrollment, OOBE configuration, application deployment, and device policy assignment while troubleshooting MDM enrollment and provisioning issues.
Configured Windows Autopilot deployment profiles to support user-driven Windows device enrollment and automated OOBE provisioning.
Imported device hardware hashes and assigned deployment profiles through dynamic Microsoft Entra ID device groups.
Configured enrollment settings, device naming, application assignments, and Windows configuration policies through Intune.
Packaged and deployed Win32 applications using installation commands, detection rules, and Intune assignments.
Investigated MDM enrollment, Windows Hello, application deployment, and Intune device registration issues.
IT Systems & Cloud Administrator / Computer Support SpecialistApr 2022 — Present
Thinksocially LLC · Washington, DC
Support cloud and on-premises infrastructure for multiple MSP client environments across Microsoft 365, Azure, Entra ID, Intune, Active Directory, and Cisco Meraki, managing ~250 endpoints including servers and workstations.
Administer Entra ID and Active Directory — users, groups, MFA, SSO, Conditional Access, access controls, and identity troubleshooting to improve account governance and reduce access risk.
Deploy and manage applications through Microsoft Intune (app packaging, assignment targeting, security baselines, compliance policies), reducing manual installations and accelerating end-user app deployment by 80%.
Administer Microsoft 365 across multiple organizations: account provisioning, licensing, mailbox support, security settings, and user access management.
Deploy and maintain Cisco Meraki firewalls, switches, and WAPs — including VLANs, VPN, site-to-site VPN, DNS/DHCP, and network troubleshooting.
Manage endpoint provisioning and MDM enrollment for Windows and macOS to support secure onboarding, policy compliance, and consistent device configuration.
Support SOC 2 and ISO 27001 compliance readiness by implementing security controls, maintaining technical documentation, and assisting with audit preparation.
Resolve system, network, endpoint, identity, and cloud issues maintaining a consistent response time within 30 minutes to minimize downtime.
Create and maintain SOPs, knowledge base articles, and troubleshooting workflows using AI-assisted documentation tools, improving team efficiency by ~30%.
Technical Support AssistantJun 2021 — May 2022
George Mason University — Housing & Residence Life · Fairfax, VA
Supported IT operations for student housing — troubleshooting endpoint, hardware, network, and user access issues, maintaining response times within 30 minutes.
Assisted with wired and wireless network setup during large-scale student move-in events, maintaining service availability under high-demand conditions.
Configured and maintained endpoint devices and network connections to support daily housing operations.